General terms and conditions
Terms of Service
By accessing our website and/or purchasing something from FÜNGY, you agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or change these Terms at any time by posting updates on this page.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
ARTICLE 1 – DEFINITIONS
Consumer: Any natural person who purchases products for personal use.
Entrepreneur: FÜNGY, the company offering products and services through this website.
Distance Agreement: An agreement concluded online without the customer and entrepreneur being physically present together.
Right of Withdrawal: The customer’s right to cancel a purchase within the applicable return period.
ARTICLE 2 – COMPANY INFORMATION
Customer Support Email:
support@fungy.com.au
ARTICLE 3 – APPLICABILITY
These Terms apply to every offer, order, and agreement between FÜNGY and the customer.
Before completing a purchase, customers are given access to these Terms. By placing an order, you agree to these Terms and Conditions.
If any provision of these Terms becomes invalid or unenforceable, the remaining provisions will remain fully valid.
ARTICLE 4 – SHIPPING & INTERNATIONAL CUSTOMERS
FÜNGY currently focuses on customers within Australia.
Orders are delivered using trusted logistics partners including Australia Post and other reliable local delivery services.
Shipping times are estimates only and may vary due to carrier delays, weather conditions, public holidays, or remote delivery locations.
Customers are responsible for ensuring that their delivery address is entered correctly at checkout.
ARTICLE 5 – THE OFFER
All offers made by FÜNGY are non-binding and subject to availability.
Product descriptions and images are intended to represent products as accurately as possible. Minor differences in colour, packaging, or presentation may occur.
FÜNGY reserves the right to modify offers, prices, or product information at any time.
ARTICLE 6 – THE AGREEMENT
An agreement is concluded once the customer places an order and payment has been successfully processed.
FÜNGY reserves the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing, or unavailable products.
Customers will receive an order confirmation by email after purchase.
ARTICLE 7 – RETURNS & RIGHT OF WITHDRAWAL
Customers may request a return within 30 days of receiving their order.
Returned products must be unused and returned in their original packaging where reasonably possible.
To request a return, customers must contact our support team by email within the applicable return period.
FÜNGY reserves the right to refuse returns that do not meet the return conditions.
ARTICLE 8 – RETURN SHIPPING COSTS
Unless otherwise required by law, return shipping costs are the responsibility of the customer.
Once the returned product has been received and inspected, approved refunds will be processed to the original payment method.
ARTICLE 9 – EXCLUSIONS FROM RETURNS
Returns may not be accepted for:
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Opened or used consumable products
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Hygienic items that have been opened
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Products damaged through misuse
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Custom or personalised items
ARTICLE 10 – PRICING
All prices displayed on the website are listed in Australian Dollars (AUD).
FÜNGY reserves the right to change pricing at any time without prior notice.
In the event of obvious pricing errors or technical mistakes, FÜNGY reserves the right to cancel affected orders.
ARTICLE 11 – PRODUCT QUALITY & WARRANTY
FÜNGY aims to provide products of high quality and in accordance with the product descriptions shown on the website.
Customers should inspect products upon delivery and report any issues within 14 days of receipt.
This warranty does not cover misuse, improper handling, or normal wear and tear.
ARTICLE 12 – DELIVERY
Orders are generally processed within 1–3 business days.
Estimated delivery times within Australia are typically 5–12 business days after shipment.
Delivery times are estimates only and are not guaranteed.
Once an order has been shipped, FÜNGY is not responsible for delays caused by shipping carriers or circumstances outside our control.
ARTICLE 13 – PAYMENT
All payments are processed securely through approved payment providers.
By submitting payment information, customers confirm that they are authorised to use the selected payment method.
ARTICLE 14 – COMPLAINTS
If you have a complaint regarding your order or our services, please contact us at:
We aim to respond to all complaints within 14 business days.
ARTICLE 15 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
ARTICLE 16 – ERRORS & INACCURACIES
Occasionally, information on the website may contain typographical errors or inaccuracies related to pricing, product descriptions, shipping times, or availability.
FÜNGY reserves the right to correct errors and update information at any time without prior notice.
ARTICLE 17 – CHANGES TO THESE TERMS
FÜNGY reserves the right to modify or replace these Terms at any time by posting updated versions on the website.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
ARTICLE 18 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Australia.
